Transparency Guaranteed
Cancellation & Refunds
Clear rules and simple processing for your peace of mind. We believe in fair practices for both our passengers and driver partners.
The Refund Journey
How we process your reversal requests
Initiate Request
Cancel via app or support line.
Verification
Our team checks the refund eligibility.
Processing
Bank processing within 3-5 business days.
Credit
Amount credited back to original source.
Service-Specific Rules
Clear cancellation criteria for every trip type
Local Taxi Bookings
> 2 hours before pickupFull Refund (0% cancellation fee)
< 2 hours before pickup50% Cancellation Fee applies
After driver arrival / No showNo Refund (100% fee)
Airport Transfers
> 4 hours before pickupFull Refund
< 4 hours before pickupFlat ₹250 Cancellation Fee
Flight delayed/cancelledFree rescheduling or Full Refund
Outstation & Tours
> 24 hours before pickupFull Refund
12-24 hours before pickup25% of advance amount as fee
< 12 hours before pickup50% of total package cost as fee
Crucial Information
- No-shows are considered as cancelled with 100% fee.
- Refunds are only processed back to the original source of payment.
- Wait charges beyond 15 mins are non-refundable.
- Toll taxes and inter-state permits are non-refundable once paid.